30-day postage paid returns

      發貨政策

      1. Where we ship
      We ship internationally from our warehouse in China. Available destinations are shown at checkout. If your country is not listed, please contact us and we will check whether we can arrange delivery.

      2. Processing time
      Orders are processed within 1–3 business days after payment is confirmed, Monday to Friday, excluding public holidays in China. Orders placed on weekends or holidays are processed on the next working day.

      3. Estimated delivery times
      Method    Estimated delivery
      Standard shipping    7–15 business days
      Express shipping    3–7 business days
      Delivery estimates start from the date of dispatch, not the date of order. Actual timing depends on your destination, customs clearance and the carrier.

      4. Shipping cost
      Shipping cost is calculated by destination, weight and volume, and is shown at checkout before you pay
      Standard and express options are both charged at the rate shown at checkout
      5. Tracking your order
      Once your order ships, we email you a tracking number. Tracking may take 2–5 days to show movement after dispatch. If you have not received tracking within 5 business days of your confirmation email, contact us and we will check for you.

      6. Customs, duties and taxes
      International orders may be subject to import duties, taxes or customs fees set by your country
      Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient
      We are not responsible for delays caused by customs clearance
      7. Possible delays
      Delivery times are estimates, not guarantees. Delays can occur due to customs inspections, severe weather, carrier backlogs, peak seasons and public holidays. We will always do our best to keep you informed if your parcel is affected.

      8. Address accuracy and undeliverable parcels
      Please check your shipping address carefully before completing your order
      We cannot redirect a parcel once it has been dispatched
      If a parcel is returned to us because of an incorrect address or because it was not collected, we can reship it; additional shipping costs may apply
      9. Lost or damaged in transit
      If your parcel is lost or arrives damaged, contact us within 7 days of the last tracking update. We will investigate with the carrier and arrange a replacement or a refund.

      10. Contact
      Shenzhen Jinshi Youyuan Technology Co., Ltd.
      Email: 31buy2026@gmail.com　|　Phone: +86 138 2358 2108
      Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)